At arai33, your privacy is not merely a legal obligation — it is a commitment we take seriously. This document explains in detail how we collect, use, store, and protect your personal information every time you use our platform.
We take a comprehensive approach to protecting your personal data — from our technical infrastructure to the internal operating policies of our team.
All data transmitted between your device and arai33 servers is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia. No one can intercept your information during transmission.
Your personal data is stored in high-grade data centres with strict physical and digital access controls. Only authorised personnel have access to sensitive information, and all access is logged for audit purposes.
Arai33 has never and will never sell, rent, or share your personal data with any third party for marketing purposes. Your data belongs entirely to you, and we respect the trust you place in us.
You have the full right to access, correct, and request deletion of your personal data at any time. A clear and straightforward data management process is available through your account settings or by contacting our support team.
Arai33 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to fulfilling all legal requirements relating to personal data protection applicable to our operations in Malaysia.
Arai33's data protection systems and procedures are regularly reviewed and independently audited. This ensures our privacy practices remain up to date and meet recognised industry standards.
This Privacy Policy is published by arai33 and applies to all users who access or use the arai33 platform, including the arai33.win website and all related services we offer. This document outlines our privacy practices in clear and comprehensive detail.
Arai33 takes data protection responsibility seriously. Every time you interact with our platform — whether registering a new account, making a deposit, playing games, or simply browsing the website — you are entrusting some of your personal information to us. That trust is something we never take lightly.
Note: This Privacy Policy should be read together with the arai33 Terms and Conditions. By using our platform, you confirm that you have read and understood this Privacy Policy.
Arai33 collects various types of information when you use our platform. This data is collected directly from you or automatically as you use our services. The following are the types of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, IC or passport number | Account Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account details, transaction history, deposit & withdrawal records | Payment transactions |
| Technical Data | IP address, browser type, device type, access logs | Automatically during use |
| Gaming Data | Betting history, games played, wins & losses records | Platform activity |
| Communication Data | Live Chat conversation records, support emails, submitted complaints | Customer support interactions |
We only collect data that is strictly necessary for the stated purposes. arai33 does not collect data unrelated to platform operations or beyond what is required to provide services to you.
Personal data collected by arai33 is used for the following legitimate and specific purposes:
You may opt out of marketing communications from arai33 at any time by contacting our support team or through your account settings.
Arai33 does not sell, rent, or share your personal data with third parties for their own marketing purposes. This is an absolute commitment we do not compromise on.
However, in certain limited situations, arai33 may need to share some of your information with the following parties for legitimate operational purposes:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for the purposes that have been agreed upon.
Arai33 continuously invests in the latest security infrastructure to protect your personal data. The security measures we implement cover both technical and operational aspects:
Note: While we take all reasonable precautions, no digital system can guarantee 100% absolute security. You are also responsible for keeping your password and account login details secure.
Arai33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the arai33 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and arai33's policies, you have the following rights regarding your personal data:
You have the right to know and access the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request that we correct or update it.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict how we process your data under certain circumstances as defined by law.
To exercise any of the above rights, please contact the arai33 customer support team via Live Chat. We will endeavour to process your request within 30 working days.
Arai33 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The retention period depends on the type of data and the relevant legal requirements.
Once the specified retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.
As a responsibly operated platform, arai33 conducts a Know Your Customer (KYC) process to ensure the safety of all members and comply with applicable anti-money laundering regulations.
During the KYC process, you may be required to submit identity documents such as a copy of your ID card, passport, or a recent utility bill as proof of residence. All submitted documents are handled with the highest level of confidentiality and stored in protected systems.
The KYC process protects you from unauthorised use of your account. It is an additional security layer that works in your interest as an arai33 member.
Arai33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any amendments will be published on this page with a new updated date.
For material and significant amendments, arai33 will endeavour to notify you via in-platform notifications or the email associated with your account before the changes take effect. Continued use of the arai33 platform after any amendment is published constitutes your acceptance of that amendment.
We encourage you to review this Privacy Policy page periodically to ensure you are always informed of how we manage your personal data.
If you have any questions, concerns, or complaints regarding how arai33 handles your personal data, we welcome you to reach out to us through the following channels:
Arai33's Malay-fluent customer support team is ready to assist you with any privacy and data security enquiries. We are committed to providing accurate and helpful responses within the stipulated timeframe.
Requests relating to data access rights, correction or deletion will be processed within 30 business days from the date we receive your complete request.
Arai33 protects your personal data to the highest security standards so you can focus entirely on your gaming experience. Register now and join over one million Malaysian players who have trusted arai33.